How To Delete Reviews From Google Business (An Easy Guide)

Let’s face it, online Google reviews are a double-edged sword. On one hand, they’re a fantastic way for potential customers to get a feel for your business before they walk through the door (or virtually click “buy”). 

On the other hand, a single negative review can feel like a punch in the gut and you want to know how to delete reviews from Google Business, especially if you know you’ve bent over backward to keep your customers happy. 

So, what can you do if you find yourself staring at a review that just doesn’t reflect the awesome service you provide? Well, before you panic and hit the delete button on your entire online presence, let’s take a deep breath and explore your options.

Here’s the not-so-secret secret: you can’t delete reviews yourself (unless you wrote them, of course). But that doesn’t mean you’re powerless!

Is It Necessary To Remove Reviews From Google Business? If Yes, Then How?

Here are the two main approaches to tackling unwanted Google Reviews and how to manage Google reviews:

1. The Art of the Response: Turning a Frown Upside Down

Sometimes, the best defense is a good offense (in a positive way, of course!). Right here’s how to craft a response that shows you take customer feedback seriously and calms the situation down:

Here’s how to craft a response for a negative Google review that shows you take customer feedback seriously and calms the situation down:

• Acknowledge the Review: Tell them that you’ve heard them and ask for more information or a better understanding of their problem. We appreciate any feedback as a simple “Thank you for your feedback ” can go a long way.
• Express Empathy: Allow the reviewer to know your moral support in their problem.
• Offer to Help: Tell them you are running to problem-solve. If you would be able to talk about it privately, then you can propose to have a discussion somewhere else where it will be more quiet.

Here’s an example:

“Hello, [Your Name], thank you for your feedback, take your time to share your experience. Please let us know that it was you at [Your Business Name] and we feel miserable for that.
We highly regard all the feedback from our customers and make every effort to serve our customers the right way each and every time.
Sorry to hear about that! Could you tell us more about your experience, so that we can reflect on this and look at ways we can improve going forward?
Could you send to us an email to the mentioned address, please – [Your Email Address]?

Through handling complaints professionally and courteously, you convey to potential clients that yours is a business that cares for customers (offering the clients who are unhappy the same assurance).

This can spare a lot of time which is necessary to compensate for the resentment generated by a negative review.

2. Flagging The Review: When Enough is Enough

Not all reviews are created equal. There are times when a review might violate Google’s review policies. These policies prohibit things like:

• Off-topic content: Reviews that mean to advertise other businesses or talk about private matters. There was a huge upsurge in the public’s interest and engagement in space exploration during the first weeks of this year.
• Hate speech: Reviews that contain words or language offensive or discriminatory to anyone will be considered as a violation of terms of agreement and maybe used by management as a reason to deny further membership.
• Spam: The comments with the ego that are posted multiple times and also the eyes that are faked.

How To Remove Reviews from Google Business As Various Identities

Whether you are a business owner, a customer or a person who associates yourself with any sort of business, removing reviews from Google is an uphill task but with the following steps you can delete them effortlessly.

A). How To Remove Reviews From Google As A Customer?

With all the reviews on the internet, it is crucial to learn how to avoid becoming a victim of fake reviews.

Okay, if he wrote a idiotic review in a moment of frustration but now he wants it gone, then what do you want us to do about it? No worries! Instead, “how to remove reviews from Google Business” is an absolutely simple procedure. Here’s what to do:

• Go to the Google map webpage using your Google account.
• Tap on the first menu on the top left which is the three line icon and Find your Contributions.
• Click on the “Reviews” tab to get to the review you aim to remove.
• To delete the review, tap the three dots on the right side of the screen. Select and then choose “Delete review.”

Note that once an assessment has been removed, it can’t be brought back. When it’s wiped out, that’s the last you’ll see of it, never again.

Hence, think twice, and make sure that you want to take that off mostly, before clicking the button.

B). How To Delete Reviews From Google As A Business Owner?

Having the last say on what people know and remember about you online.

As a business owner, you cannot just knee-jerk and delete the reviews you don’t wish to see.

But fear not! Google allows you to mark reviews as policy violations and remove those that use spamming and swear words. Here’s how to delete reviews from Google if you run a business as it holds key to your brand reputation:

• Search for your business on Google maps and click on the tab where “Reviews” are.
• Find out the review you are willing to remove and then just on dots on the top of the right end.
• Check the “Review Removal” button and follow the provided instructions to explain why the review has to be deleted.

C). How To Delete Reviews From Google Posted By Others?

When you detect that a post might match any of these conditions you can use Google’s review team for that. Here’s how:

• Open Google Maps and find your business listing.
• Click on the “Reviews” tab.
• Locate the review you want to flag.
• Click on the three dots next to the review.
• Select “Report review.”
• Choose the reason why you’re reporting the review and follow the on-screen instructions.

There’s no guarantee that Google will remove the review, but flagging it is your best shot.  And while you’re waiting, here are a few other things you can do:

• Respond to the review professionally. This shows potential customers that you take feedback seriously and are committed to resolving issues.
• Encourage happy customers to leave positive reviews. This will help balance out the negative one.
• Use Tagembed to create a review widget for your website. This makes it easy for customers to leave reviews in one central location, boosting your online presence.

Remember, even the best businesses get negative reviews sometimes. The key is to handle them professionally and use them as a chance to improve. Google will then review the flagged content and decide whether to remove it. It’s important to note that Google won’t remove reviews simply because they’re negative.

Manage Google Reviews & Spotlight The Positives!

There is no denying the fact – a thumbs-up is akin to gold! Hence, we could think of customer-targeting steps that could help potential customers to find you.

It’s exactly at this point that we get a chance to provide something that can be a turning point: Tagembed. Tagembed is a brilliant tool that enables you to have reviews from all social media platforms posted on your website, and also in a widget, which can be customized to different needs.

Now, the best spot for your customers to announce the fantastic things that they found in your company will be your website!

Now, when flagging reviews is an option, it is a good practice to always be preventive in order to protect customers from falling prey to fraudsters. Here are a few tips to help you minimize the chances of getting negative reviews in the first place:

• Provide Excellent Customer Service: Deal of the Day!! Audience please applause!! Whether it’s a lack of understanding or lousy service, happy customers will not leave negative reviews.
• Actively Request Reviews: Don’t be afraid to express yourself, whatever the opportunity. Make your stock customers share their experience on Google.
• Respond to All Reviews (Even the Positive Ones!): Prove through words that you appreciate what customers have. Customer service is the most visible and all-encompassing form of marketing you have for audience engagement through and through.

Conclusion!

So there you have it! While deleting reviews from Google might not always be an option, you now have a toolbox of strategies to manage your online reputation.

Remember, negative reviews happen, but by following these tips and using the right tools, you can demonstrate professionalism, address concerns, and ensure your customers see the best in your business.

We hope this blog post has empowered you to deal with those pesky negative Google reviews. Remember, the key is to stay calm, respond professionally, and focus on providing excellent customer service. But before you go, we want to leave you with one final question: Do you have a strategy for managing your online reviews?